Refunds, kept simple.

This page explains when you get money back for things bought through Toss. It sits alongside our Terms. Nothing here limits your rights under Indian consumer law.

Laundry pickups

• The laundry you choose does the washing and sets its prices, so refunds for a wash (damage, a missing item, a wrong charge) are decided by that laundry. Tell them, or us, within 48 hours of getting your clothes back, with your order number.
• You're charged for the weight confirmed at pickup, and you see both the basket's reading and the driver's. If you think the weight is wrong, raise it before paying and the laundry will check it.
• A pickup you cancel before the driver collects it costs nothing.

The Toss basket (₹800)

• If it arrives faulty or stops working because of a fault within 7 days, tell us and we'll repair or replace it. If we can't, we refund the full price.
• Each box is printed to order in the colour you pick, so we can't take it back if you change your mind once it's made.
• You can cancel an order for a basket for a full refund until we start printing it.

Basket credit

The ₹500 of laundry credit that comes with a basket is a discount on pickups, not cash: it can't be refunded or exchanged, and unused credit expires 50 days after it's added. If a basket is refunded, its credit is cancelled. See the credit terms.

Subscriptions for laundries

• Plans are paid in advance on Toss's secure payment page (card, UPI, netbanking or wallet in India; card in US dollars elsewhere).
• If you turn on automatic renewal, your plan is charged once a month until you turn it off under Billing → Renew automatically. Turning it off stops all future charges straight away. Without it, plans never renew on their own: just don't pay for the next period.
• A period you've started isn't refunded for the days left, but the plan stays on until it ends.
• Paid twice by mistake, or a payment we couldn't verify and turned down? We refund it in full. A business we suspend for breaking the Terms isn't refunded for the days left.

How refunds are paid

Approved refunds go back the way you paid (card, UPI, bank account or PayPal), in the same currency, within 7 working days. To ask for one, email toss.smartlaundry@gmail.com with your order number or payment reference. We reply within 2 working days.